We have a 30-day return policy from the delivery time.

Refund Policy

The following terms and conditions apply to all orders placed on our website thinklovesale.com. We reserve the right to amend these terms whenever deemed necessary and to use our discretion for final decisions about issues between our two parties when applicable.

ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may adjust its information by contacting us via support@bosny.store within 24 hours. If you do not make any changes to your order within 24 hours, the order will be sent to production, and you will have to waive the right to adjust the order details or to cancel it.

The item quantity in a discounted order and the product type of your order, you can not make changes to your ordered item’s color and/or size unless that change results in any fluctuation in the price of the final item.

The item quantity in a discounted order and the product type of your order cannot be changed. If you have any need for these changes, please contact us to cancel the order, after which you can then place a newly revised order.

* Please note that if you cancel your order within 24 hours of order placement, you will receive a full payment as refundable.

REFUND POLICY

All of our artworks, made and supervised by a professional design team, are tailored to the tastes of our customers

We allow personalization to your needs and preview the design of your choice before proceeding with the order, these are personalized products printed according to your requirements, so we do not offer returns or reprints for orders marked as delivered.

Customers can contact their carrier (USPS) for exact details on the delivery, including GPS location.

We want you to be satisfied with services provided from us. If your product is defective or not described, don’t worry. Just send us an email at support@bosny.store and we will make it right by offering you a replacement or refund.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Any dissatisfactions related to apparel sizing and/or colors will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 24 hours after completing your purchase.

FULLY REFUND

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.

* We will give a full refund of your receipt (Transaction Fee + Shipping Fee) or send you a replacement if your order meets the problems below within 7 days of you receiving the item:

Printed products are not clear, blurred.

The printing position is not centered as described on the website.

Wrong product delivered in the order, or part of the order is wrong.

Damaged by transportation: torn, stretched.

The product has the wrong size or color as described.

Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.

Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below:

Photo(s) of quality issues and any damaged parts of the actual product received;

Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);

Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);

Photo(s) of the original shipping label of the product received.

You can send these pieces of evidence through email support: support@bosny.store. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.

After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 07 business days of refund confirmation. In the next 24 hours (from the time of receiving the email/SMS requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that the {{shop.name}} is integrating. Please remember it can take some time for your bank or credit card company to process and post the refund.

RETURN POLICY

To start a return, you can contact us at support@bosny.store . Our customer service team will review the return request and send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please include the following information in your refund request:

• Order number and full name
• Proof of purchase (Order information Screenshot)
• Reasons for return

In some cases, you may be required to include a video or photo of the defective or damaged product for proof in order to refund or replace the product.

After your order is completed, if you find any mistakes in the order confirmation, please contact us as soon as possible to receive prompt support:

Contact us anytime
24/7 days Support

Call us at+1 970-291-1128

Email us at: support@bosny.store

Addressঃ 831 S Broadway, Minot, ND 58701, United States.